• What is à la carte plan, how to buy?

  The a la carte plan is a monthly plan. In this plan, you can customize the resources. So only pay for the selected resources. The a la carte plan is a heavily discounted plan, so we recommend using this plan. Also, you can cancel the plan anytime. How to buy our a la carte plan? CHECK OUT THE INFOGRAPHIC! How to configure a la carte plan? Click here to go to the plan (https://cp.5cePopular

• How to upgrade your plan?

  Now you can easily upgrade your plans and packages from your CDN dashboard. However, for custom plans contact the sales team. To upgrade the plan, Kindly follow the steps Login to 5centsCDN console. Click Plan under ACCOUNT on the left side of the console. Click the “Upgrade Plan” option. On the redirected page, Select the resources that you want to upgrade. Click the continue button and make the payment. Click here to watch the video (https://www.5centscdn.net/help/wp-contPopular

• How to cancel a Package?

  If you wish to cancel your current package or temporarily discontinue, follow the below steps: Log in to 5centsCDN console. Click the option Cancel Plan under Account where you can request for the cancellation. You can select Request Cancellation option from it.Popular

• How does the Pay As You Go service work?

  The newly introduced Pay As You Go which is only a few months old has been one of the most liked packages as per the feedback of our clients as it virtually charges zero and also gives a free $15 credit equivalent to 1TB bandwidth which after the full usage of the credit will be billed at .0143 cents per GB, also is activated instantly on signup. As mentioned, clients can instantly signup for the service here: https://cp.5centscdn.com/cart.php?gid=19 The above link directs the clients to our shPopular

• How to buy ADD ON’s?

  A client can manually go up to his/her console and follow these simple steps to pay and activate the required Add On’s as follows: Log in to 5centsCDN console. Click the option upgrade plan under plan. For additional stream you can change the value. Then click to continue.Popular

• What are the payment methods supported?

  5centsCDN supports the following payment methods PayPal Visa Master Card AMEXPopular

• How to calculate my live streaming bandwidth usage?

  You can use our Bandwidth Calculator. To know more about Bandwidth Calculator go to https://www.5centscdn.net/bandwidth-calculatorPopular

• What is Prorated Bandwidth? How does it work?

  Prorated bandwidth means the bandwidth allocated for a portion of a month. Suppose the user is ordering for a service that contains 1TB bandwidth on 5th April then he only needs to pay for the remaining 25 days. So the user will not get 1TB bandwidth completely. It will allocate based on the remaining days. 1 TB x (25 days he paid / 30 days in April) = 853 GB. So the user will get 853 GB BW for the month.Some readers

• How to buy BW or add-on BW?

  If your bandwidth limit exceeds, it will affect your streams and services. So we are recommending upgrading the bandwidth before exceeding the current limit. This article guide you to purchase add-on bandwidth. Kindly follow the steps Option 1 Login into 5centsCDN console. Go to Portal home. Click the “Services” option on the left side of the console. Click the ” View Available Addons” option. On the redirected page, you can select the bandwidth that you want toSome readers

• How to remove my credit card details?

  The credit card on file is automatically charged for any due invoice if you do not wish to be auto charged kindly remove, follow the below instruction: Step 1 > Step 2 > You may also contact billing at pay@5centscdn.com or chat with us now!Some readers

• How often my bandwidth usage for CDN reset?

  Yearly plan – BW is reset at the end of the billing cycle, ie, after 1 year! *Addon BW purchased is expired at the end of billing cycle! For example, your yearly plan expires on 31st Dec and you purchased ADD ON of 10 TB BW on 29th Dec, this new ADD ON will be expired with the primary plan. Monthly plan – BW BW is reset at the end of the billing cycle, ie, 1st of every month!Some readers

• I am not getting email verification, why?

  If you are not getting the email verification then check the below-mentioned conditions Double-check your email ID is correct or not Login to 5centsCDN console. Go to Portal Home. Click the down arrow on the side of your name at the top left of the window. Click the Edit Account Details option. Check your email ID. If the Email is wrong then correct and saves it. Resend the verificatiFew readers

• Is the bandwidth usages update analytics instant or not?

  The bandwidth usage analytics is not instant. The analytics update time is dependent on the network that you are using. The Standard, Volume, and premium network usually takes up to 24 hrs of time. The enterprise network usually takes up to 3 days of time. For checking the CDN usage and statistics, you can refer to this link How to check my CDN usage and stats?Few readers

• How to view tickets?

  To view the tickets you can follow the steps, Login to 5centsCDN console. Go to Portal Home. Click the “Tickets” icon(Green colored) to view the tickets. On the redirected page, you can view the existing tickets or you can open a new ticket.Few readers

• Does my BW roll over?

  Yes, ADD-ON BW rollover for up to 12 months, but your base BW expires at of the month regardless of how much you have consumed. Base BW is the minimum BW which you purchased per month, it starts from 1 TB per month. The ADD-ON BW roll happens on the 7th of every month after consolidating all usage. You can reach out to us anytime hence if any issue we will credit the unused Add-On BW to your account!Few readers

• Sub-Accounts for your engineers or partners or your team?

  To create a sub-account, begin by creating or locating an existing contacts record. This can be done by going to Control Panel Contacts/Sub-Accounts Then to convert the contact into a sub-account, and therefore allow the contact to login, just tick the Sub-Account checkbox. Next, enter a password and then tick the various options that you want to grant the sub-account permission to access. (https://storage.crisp.chat/users/helpdesk/website/299d08221fc48a00/6bb14b2c-bcda-4f94-b741-818240imFew readers

• How do I check my bandwidth usage for CDN?

  Bandwidth usage for yearly and monthly will be the sum of bandwidth usage of live streams and bandwidth of Zones. to check the bandwidth usage: Login to your 5centsCDN console Go to the drop down menu called Live Streams which is present at the left side of the console. From the list, select the option Reports. Under the Report section, go to Summary where you have an option to select month. You can see the summary of bandwidth usage and its sum . (https://storage.crisp.chat/useFew readers

• What is the major difference between yearly and monthly plan?

  Price per TB Yearly Per TB = $30 Monthly Per TB = $15 BW validity (Starting 3 TB) Yearly BW valid for 12 months Monthly BW valid for a month For Yearly plan: File Transcoding, Recording Minutes and Cloud Storage usage reset each month!Few readers

• How to enable Bandwidth-Overage Protection?

  Bandwidth-Overage Protection shields you from bandwidth overage charges by automatically disabling CDN resources your account when its account reaches the set threshold between 90 to 120 percent. You can set a monthly bandwidth limit for your service. If this limit is reached the service will get On Hold, disabling all CDN Resources, thus preventing you from Overage Billing. You can enable the resources one-by-one if required. However, maximum overage for the billing period is 120%, if you neeFew readers

• Location of Volume Network PoPs?

  North America Chicago Miami Seattle New York City Denver Los Angeles Toronto Europe Amsterdam Paris Frankfurt London Vienna MadridFew readers

• Location of Premium Network PoPs?

  North America Atlanta Ashburn Chicago Dallas Montreal Newark Queretaro Salt Lake City San Jose Santa Clara Seattle Toronto Washington Europe Amsterdam Antwerp Athens Bucharest Budapest Frankfurt Helsingborg Kiev Milan London L’viv Paris Odessa Trondheim Vienna Asia Pacific – Australia Delhi Mumbai Jaipur Moscow Lemesos Hong Kong SingaporeFew readers

• What is BW or Bandwidth?

  Bandwidth describes the maximum data transfer rate of a network or Internet connection. It measures how much data can be sent over a specific connection in a given amount of time. For example, a gigabit Ethernet connection has a bandwidth of 1,000 Mbps, (125 megabytes per second). An Internet connection via cable modem may provide 25 Mbps of bandwidth. Ref: https://www.webopedia.com/TERM/B/bandwidth.htmlFew readers

• How to delete the entire account?

  To delete the entire account, you need to open a ticket to help@5centscdn.com or you can contact us through the live chatFew readers

• What is PoPs?

  CDN PoPs (Points of Presence) are strategically located data centers responsible for communicating with users in their geographic vicinity. The main function of PoP is to reduce the time to bring the content to the user. Is PoP means one server? A point of presence, commonly referred to as a POP, is a single geographical location where a group of CDN edge servers resides. For information about 5centsCDN different networks and PoPs, Please refer to the link https://www.5centscdn.net/cdnFew readers

• How can I make my invoices?

  This article explains how to make your invoices, please follow the below-mentioned steps Login to 5centsCDN console Client the billing option in portal home Click to my invoices Here you can see the invoices Click the pay button Or Go here https://cp.5centscdn.com/clientarea.php?action=invoices 5centsCDN supports the following payment methods PayPal Visa Master Card AMEXFew readers

• How to upgrade to premium network PoP?

  Simply, contact sales with the following details: Per month or yearly BW usage Region of delivery with % distributed between NA, SA, EU, MENA & APAC! Any specific country you are interested in? Are the streams 24 x 7 or short live events? You can reach sales at buy@5centscdn.com or via live chat!Few readers

• How to get Raw Logs?

  As of now, we are only providing raw logs for Enterprise and Premium/Volume networks. We will implement raw logs for the standard network in the future. For getting the raw logs you need to contact the support team via Live Chat or Email.Few readers

• How to create a Demo Account with 5centsCDN?

  You can set up a DEMO ACCOUNT within minutes. In order to Sign-Up for a Demo Account go to cart: https://cp.5centscdn.com/cart.php Or You may visit our website at https://www.5centscdn.net/ and click on the Start a Free 7-Day Trial button. Scroll down to the bottom! *All orders are verified by the Sales Team, try to give as much as accurate details hence verification and activation can be made easier and faster.Few readers

• What is sub accounts?

  Sub-account are users who can access your product and services on the main account. This is typically your technical engineer or developers etc. We do not recommend creating sub-accounts for your clients if you are reselling as they will have full access to your account. To create a sub-account, Please refer the below mentioned KB Sub-Accounts for your engineers or partners or your team? (https://help.5centscdn.com/knowledge-base/sub-accounts-for-your-engineers-or-partners-or-your-teaFew readers

• How to check affiliate commission?

  To enable an affiliate program with 5centsCDN, please follow the article How to activate affiliate program? How to check affiliate commission? Usually, we are providing 13.5% as commission. If a person purchases a plan as per your reference, we are providing 13.5% of the plan amount. You can check your affiliate commission under Dashboard>Account>Affiliates. NB: You can only withdraw the commission if itFew readers

• What are the features allocated under Initial service Sign-Up of Pay as you Go service?

  Once you have signed up for Pay as you Go service you will be allocated with 1TB bandwidth for Website Acceleration/HLS pull streams. This 1 TB is equivalent to 15$ credit. You will be also allocated with 10GB storage for hosting your files like video,css,images etc. This product will be valid under your account until your credit gets expired. Please note that we do not recommend Live Streaming for Pay as you Go service and to integrate the same by contacting our sales via Live Messenger or openFew readers

• Not able to verify the phone number?

  Phone verification is mandatory for all clients. You can verify your number through SMS. If you are failed to verify your number then check the below-mentioned steps. Double-check your mobile number is correct or not. Provided number must be working. No need to specify your country code in mobile number. If you are still facing the same issue then you can contact our support team through live chat or ticket.Few readers

• How can I change my email ID?

  Please follow the steps to change your email ID Login to 5centsCDN console. Go to Portal Home. Click the down arrow on the side of your name at the top left of the window. Click the Edit Account Details option. On the redirected page, add your new email ID in the Email Address option Click the Save ChanFew readers

• How to upgrade from Pay As You Go to monthly plans?

  The newly introduced Pay As You Go which is only a few months old has been one of the most liked packages as per the feedback of our clients as it virtually charges zero and also gives a free $15 credit equivalent to 1TB bandwidth which after the expiration of the credit will be billed at .0143 cents per GB, also is activated instantly on signup. However, a client can also upgrade from Pay As You Go to other available plans under 5centsCDN if he/she has custom needs were other plan fits in. UpFew readers

• Is there any overage for live streaming?

  No, live streaming is unlimited BW or data traffic.Few readers

• How we calculate your Disk Space Consumption?

  At 5centsCDN, your Disk Space is calculated for the following storage consumption. Push Zones Disk space DVR We are offering a 10GB storage space for free of cost with Pay as you go, Professional and Enterprise plans. We will be calculating the mean disk space used for your available push zones and DVR content per month. We use 95% computation.Few readers

• How to change CDN console password?

  For changing console password, follow the below steps Login to 5centsCDN console Click on the drop-down menu beside your name on the NAV bar! From the list select change password Type the existing password and new password Click on save changesFew readers

• How to check my credit card information is saved on the account?

  I have updated my credit card information, I want to verify the information is saved on the account? Yes, you can check the credit card information in your account. Please follow the steps Login to 5centsCDN console. Go to Portal Home. Click the drop-down arrow on the top of the window. Click the Manage credit card option. On the redirected page, you can able to see theFew readers

• Price for Transcoding

  At 5centsCDN, we calculate the price of minutes, to be specific on the number of minutes a client uses the service. The slab starts at 50000 minutes and goes on: 50000 $20 100000 $40 200000 $80 500000 $200 1000000 $400 2000000 $800 which is priced at $0.0004 per minute. The client can get in touch with Sales to get the service activated.Few readers

• Can I restore my canceled service?

  No, It is not possible to restore the canceled service. If you want to start the service again, you have to purchase another plan, click here to check the plan detailsFew readers

• How to check Activity Logs?

  This article explains, how to check the activity logs. By checking the activity logs, you can track all the operations performed on your account. To check the activity logs, please follow the steps, Login to 5centsCDN console. Go to ACCOUNT. Click the Activity Log option. On the redirected page, you can able to see the activities. You can refer to the video tutorial for more information Click here (https://www.5centscdn.net/help/wp-content/uploads/2021/03/Activitylogs.mp4Few readers

• Best Practices for CDN resources Naming

  Naming conventions are rules which enable the titling of electronic and physical folders, documents and records in a consistent and logical way. This ensures that the correct records can be located, identified and retrieved from a filing system in a timely fashion and that they are stored in an appropriate secure location. How you organize and name your files within CDN will also have a big impact on your ability to find those files later and to understand what they contain. You should be consisFew readers

• How stream names are counted?

  Expect DVR and scheduled playlist all other stream names (Push, Pull etc) are counted.Few readers

• 5centsCDN Status Page

  5centsCDN status page helps our clients track 5centscdn status worldwide, including server health and software updates. This new system provides real-time visibility of the condition of 5centscdn network, offering our clients centralised updates on: System Status – Allows you to confirm the availability of all 5centscdn data centers and granularly observe the current status of the 5centscdn management console and API on each and every 5centscdn PoP. Outages and Incidents – Helps keep track of mFew readers

• What is zones BW?

  Zones BW is the out going BW from your HTTP and VoD Zones, this also include your DVR traffic.Few readers

• My card credit is charged before the due date?

  Invoices are generated 7 days before the due date. 5centsCDN billing cycle is 1st to the end of month hence invoices are generated either on 24th/25th/26th of every month and system will automatically try to capture the payment once the invoices are generated. If you do not wish to be automatically capture by our system kindly remove the credit card.Few readers

• Can I extend my demo account?

  Yes, you may contact our sales team at buy@5centscdn.com or via live chat or email or +1 855 235 2325 to extend the trial account. The sales team will review and extend on a case to case basis. Maximum allowed extension is 15 days. Enterprise packages customers can extend up to 30 days.Few readers

• How my Disk Usage is calculated?

  In our architecture, the Disk Usage is calculated in the following way: Our architecture keeps record of every day’s disk usage ( PUSH Zone contents + DVR ) for a month, then take the average usage for that particular month and take its 95% and show that as the Final Disk Usage. For Example: A user has kept 1000MB file through out the month in his push zone. So when we calculate the average for the month it will be 1000MB * 31 days = 31000 MB / 31 days = 1000MB average. 95% of 1000MB is 950MFew readers

• How do you calculate output minutes in VOD transcoding?

  Let’s say your source file is 10 mins, and quality is 1080p and you wanted to create 3 output profiles like 720, 480p and 360p. In this use case total transcoding minutes will be 30 mins for 3 profiles: 720p: 10 mins 480p: 10 mins 360p: 10 minsFew readers

• Does live streaming in PAYG billed on BW?

  No, live streaming under PAYG is an add-on by which you will need to buy stream name and concurrent viewers to activate the live streaming.Few readers

• How to check the usage history?

  We have implemented a detailed usage history. You can check your usages in the console easily. Please follow the steps Login to 5centsCDN console. Go to ACCOUNT Click the Usage History. you will get your usages on the redirected page.Few readers

• Is the scheduled playlist stream name counted?

  One scheduled playlist stream name is free per zone, second stream name in the same zone is chargeable hence create a new zone to get another free stream name!Few readers

• I have multiple service IDs or products how to a switch between them?

  This article explains how to switch between multiple IDs or products, log in to 5centsCDN console. Click the client portal, you can see the list of all services. Click the manage button to access the service. In another way, Simply click the ” CDN dashboard”, you will get the list of your services. Click the service ID to access the service.Few readers

• Is live streaming BW unlimited?

  Yes, live streaming plans are upgraded to unlimited or unmetered CDN BW tho there is connection limit set on each plan. To check out our plans click hereFew readers

• Why per TB BW is higher in yearly plan?

  The BW validity is for a year, and this plan is mainly focused or useful for companys or individual who has every limited number of events per month or in a year! This is a business model we are following 🙂Few readers

• Do you accept AMEX?

  5centsCDN accept AMEX payment method. We are accepting the following payment methods Paypal Visa Master Card AMEX For more information of the payment methods simply email us at pay@5centscdn.com!Few readers

• What is Demo or Abuse usage protection?

  A pull zone origin or simulcast platform used by a demo client, cannot be reused by another client. But the same client can reuse it on another demo or paid service. If a pull zone origin or simulcast platforms associated with a service that is being reported abuse then the account will block permanently due to illegal streaming.Few readers

• Do I need to add international code to the number?

  Phone verification is mandatory for all clients. No need to add the international code to the phone number. While selecting your country the international code will automatically generate with your number. If you are facing any issue in mobile number verification, Please double check your mobile number. You may contact support via live chat or email, help@5centscdn.com!Few readers

• How to configure 5centsCDN push zone as source of external media server?

  5centsCDN push zone can be used as the storage source to the media servers for video-on-demand (VOD) streaming. This article provides information about how to use the push zone feature in 5centsCDN for the source of the external media server. Make sure you have created push zone with 5centsCDN. See how to create a push zone with 5centsCDN: https://help.5centscdn.com/knowledge-base/http-push-zone/ To use 5centsCDN push zone as media server source, please follow the below steps Upload media fFew readers

• Is there any limit in file upload size

  No, there are no limits!Few readers

• Do you charge for failed VOD transcoding jobs?

  No, we only bill what is a completed VOD transcoding or encoding job.Few readers

• Do you support call to verify number?

  Currently, you can only verify your number through SMS. We will add this feature soon. If you are failed to verify through SMS then you can contact our support team any time via live chat or support ticket.Few readers

• How to stop auto capture from my credit card on file?

  The system will automatically try to capture if the credit card is on the file. If you want to stop auto capturing then you can remove the credit card from your account. To remove the credit card go to, Login to 5centsCDN console. Go to portal home. Click the drop-down arrow nearest “hello, your name” Click “Manage credit card” Now you can delete the card from the file.Few readers

• How to check my BW rollover history?

  This article explains how to check your bandwidth rollover history. Please follow the steps Login to 5centsCDN console. Go to ACCOUNT. Click the Bandwidth Addon History option. On the redirected page, you can able to see the BW rollover details. Click here to watch the videoFew readers